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Every turnaround will have its own facts and circumstances. Following a basic analytical approach helps us understand the organization and tailor management services for the best results. We begin with an assessment of:

• Leadership, including the governance structure, decision-making processes, and key moves over the past five years
• Quality and depth of the management team
• Quality of services and level of customer satisfaction
• Relationships with regulators and the depth of management's documentation on regulatory matters
• Labor relations and supervisory skills
• Critical statistical and financial metrics over the past five years which define the organization's financial capability
• Policies and procedures including accounting, billing, and collection practices.

The objective of the assessment is to identify problems quickly. Working closely with each client, we prioritize our findings and develop a plan for the turnaround, adjusting it as needed to correspond with our progress.

Our leadership includes:

• Process improvement (e.g., reimbursement management, financial reporting, clinical coding, marketing, staffing controls, optimizing workforce productivity, internal controls and fair policy enforcement)
• Strengthening communication channels throughout the organization
• Board and management leadership development
• Establishing the all-important balance between financial realities and service.

For more information on MPA's Turnaround and Continuing Management services, please contact Michael A. Scavotto at (314) 434-4227 extension 13, or mas@healthcareperformance.com