Toledo (Green Springs) Ohio
Catholic, not-For-profit
36 rehab beds, 150 skilled
Affiliations: None

Background

Rural area within short distance of metropolitan area; strong programs with excellent clinical reputation; income from operations negative; cash reserves draining quickly; surrounding hospitals increasingly competitive in rehab services; facility dependent upon referrals from metro area

Superior Results

• After 4 years, income from operations at approximately $1 million; reserves at $6.2 million
• Facility renovation in planning stages

Key Moves

• Strict expense controls implemented
• Money-losing programs either eliminated or re-designed
• Reimbursement maximized for relevant payer groups
• Revamped billing and collection systems and procedures

Leadership Strategy

• Market analysis
• Long-term care programming made consistent with what market would support
• Cultivation of additional referral sources for rehab services, protocol development, new medical leadership for rehab program
• Reorganized management staff and accountabilities