The Kansas Medicaid fraud and abuse complaint email inbox went unchecked for 17 months.
According to a report issued by the Kansas Office of the Medicaid Inspector General, 209 emails were unread. 95 of these emails "alleged fraud, waste, abuse, or illegal acts related to Medicaid, MediKan, or SCHIP, or were seeking information on how to report suspected fraud." 42 of these emails contained "partially or wholly substantiated allegations of Medicaid or SCHIP fraud, waste, abuse or illegal acts....
How did it happen?
The complaint inbox went unchecked from August 2, 2017 to January 9, 2019.